Jotform

Starter (Free) Tier Ratings

Last Reviewed: 2026-07-14

Jotform is a form builder, not a content generator.

Jotform does not generate images.

Jotform is a form builder, not a research tool.

AI Quiz Generator available. Form field data may be used for AI training.

Jotform is a form builder, not a writing assistant.

Can create donation forms. 100 submissions/month limit. Jotform branding.

Jotform is for data collection, not document creation.

Jotform does not transcribe or summarize meetings.

AI Agents support multiple languages but translation is not a primary feature.

Can collect program data via forms. Form field data may be used for AI training.

Jotform collects data but limited analysis tools on free tier.

AI Form Generator / new conversational Jotform AI creates forms from prompts. 5 forms, 100 submissions/month.

PCI DSS Level 1 compliant. Jotform branding. 100 submission limit.

Yes — form field content

Form field content (questions and field data) may be used to train Jotform AI. Personal data is not used for training. AI providers like OpenAI may use data to train their models. When interacting with AI Agents, personal data provided is secured but not used to train Jotform AI. (Per AI Policy and Privacy Policy revised Jan 12, 2026; Terms of Use revised Feb 4, 2026 — no substantive change to this data-training language identified in the Terms revision.)

Limited

AI features are optional; simply not using AI features avoids form-data-based training. No explicit opt-out toggle for data training. Marketing emails are opt-out via account settings.

Possible

All AI-generated forms reviewed by user before use. AI Agent conversations visible in dashboard. Take Over feature allows human to intervene in live agent conversations.

Standard

Data retained while account is active and as needed for services/legal obligations. If account closed and forms made unavailable, personal data deleted within one month. Inactive accounts: data held encrypted for one additional year then deleted. OpenAI may retain data up to 30 days for abuse monitoring.

Basic encryption

256-bit SSL, RSA 2048, TLSv1.2 on all forms. Google Cloud/AWS infrastructure. No SOC 2 on free tier. PCI DSS Level 1 applies to payment forms.

50% permanent nonprofit discount

One of the best nonprofit discounts in form builders. Applies to Bronze, Silver, and Gold plans on both monthly and yearly billing permanently once approved. Unchanged as of July 2026.

HIPAA remains Gold-tier minimum

As of October 1, 2022, HIPAA compliance features are only available on Gold ($594/year with nonprofit discount) and Enterprise plans. Silver plan still does not qualify for HIPAA for new accounts. Most competitors also gate HIPAA behind higher tiers. No change through July 2026.

Form data used for AI training

Unlike some competitors, Jotform DOES use form field content to train their AI models. Personal data is not used, but form content (questions and field data) is. This applies across all tiers, including the new conversational Jotform AI builder.

New conversational AI builder and ChatGPT integration

In March 2026, Jotform introduced 'Jotform AI,' a prompt-based conversational assistant that replaces the drag-and-drop builder as the primary form-creation flow, and launched a native app in the ChatGPT App Marketplace enabling form creation and response analysis directly inside ChatGPT.

Comprehensive AI suite

AI Form Generator/Jotform AI, AI Agents (chatbots and phone agents with 720,000+ built since launch), AI Quiz Generator, AI Workflow Generator, Presentation Agents, and more. Agents can be deployed to Shopify, Gmail, Instagram, WordPress, Salesforce, and now ChatGPT.

SOC 2 is Enterprise-only

Non-enterprise plans rely on Google Cloud/AWS infrastructure certifications. Direct SOC 2 Type II attestation (achieved September 2022) requires Enterprise plan. No additional certifications added as of July 2026.

2026-06

Jotform AI Agents continued phone/voice feature expansion: call forwarding, dedicated phone numbers (via Twilio for non-core countries), and phone call answering rolled out across Jan-Jun 2026 help documentation updates.

2026-03-31

Jotform launched a native app in the ChatGPT App Marketplace, the first form builder integrated with OpenAI's app ecosystem, letting ChatGPT users create, edit, and analyze Jotform forms and responses via natural-language prompts without leaving the chat interface.

2026-03-24

Jotform introduced 'Jotform AI,' a conversational AI assistant that generates fully configured forms from written or spoken prompts, positioned as the primary evolution beyond the traditional drag-and-drop builder.

2026-02-04

Terms of Use revised (effective February 4, 2026); no specific substantive rights changes identified beyond routine housekeeping language.

2026-01-12

Privacy Policy revised (effective January 12, 2026) with updated AI and data handling language incorporating references to AI Functionality Users and AI provider subprocessor list.

2025-12-01

Jotform 2025 product expansion: 720,000+ AI Agents built, Jotform Enterprise 2.0 launched with redesigned Admin Console, AI Assistant, Draft & Publish, Jotform Insights, Jotform Boards, Notifications hub (SMS/WhatsApp/Slack/Teams), Presentation Agents, and 7,000 AI Agent templates.

For organizations with 5+ staff

Gold at $594/year (with 50% nonprofit discount) is the minimum recommended plan for organizations handling sensitive data, providing HIPAA + BAA. Silver ($234/year with discount) is good for higher-volume non-sensitive forms. Enterprise for SOC 2 + full compliance suite. The new conversational Jotform AI builder and ChatGPT App Marketplace integration (March 2026) speed up form creation but do not change the underlying data-training or compliance posture.

For organizations with fewer than 5 staff

Free tier (5 forms, 100 submissions) is good for testing, including trying the new Jotform AI conversational builder. Bronze ($204/year with discount) for donation forms and non-sensitive data collection. Silver ($234/year) for more volume without sensitive data. Gold ($594/year) required if any healthcare or PHI data involved.

For health data or vulnerable populations

Gold minimum for HIPAA/BAA (not Silver — HIPAA removed from Silver for new accounts Oct 2022, unchanged as of July 2026). Note that form field content IS used for Jotform AI training even on HIPAA accounts; HIPAA accounts use Google Gemini via Vertex AI. Enterprise for SOC 2 + maximum compliance and data residency options.